Support

Common questions

How quickly will I get a reply?

Usually within a working day. WhatsApp is faster for something urgent, or for anything easier to show than to describe — a screen recording of the problem often saves a whole exchange.

The app says my link expired when I try to sign in. What now?

Sign-in links are single-use and short-lived, so an old one in your inbox will not work. Ask for a fresh link and open it in any browser — it does not have to be the one you started in. If it still fails, message us with the email address you used and we will check the account directly.

macOS says the app cannot be checked for malicious software. Is it safe?

That warning means you have an older download. Aspects is signed and notarised by Apple, and a current build opens with a normal double-click. Download it again from the site rather than working around the warning, and tell us where you got the old file so we can fix the link.

I paid but the app still shows the activation wall.

The purchase is confirmed by Stripe and then written to your account, which takes a moment. Quit and reopen Aspects, or open the account page on the web to force a refresh. If it has been more than a few minutes, send us the email you paid with and we will reconcile it by hand.

Can I use Aspects without a subscription?

Yes. The app purchase is permanent and everything local keeps working forever — capture, framing, rendering and export all run on your Mac. A cloud tier only adds sync, storage and the iPhone app.

What happens to my work if I cancel or go offline?

Your artboards live on your Mac, so nothing disappears. Cancelling switches off cloud sync and the iPhone app at the end of the period you paid for; local editing and export are unaffected. Offline, the app honours your last known tier for 30 days before falling back to local-only.

Can you recover an export I deleted?

If it was uploaded to your cloud library, usually yes, and quickly — ask before you re-run anything. A file that only ever existed on your Mac is not something we can reach, so check the Trash there first.

How do I delete my account and everything in it?

There is a Delete account button on your account page. It removes the account, the cloud library and every export stored in the cloud, and cancels any subscription. Files already exported to your Mac are untouched. Invoices are kept for seven years because accounting law requires it.

Do you offer refunds?

All sales are final, which is why the app is priced low enough to try without much thought. If something is genuinely broken rather than not to taste, write to us — a bug is our problem to fix, not yours to eat.

I found a bug. What is the most useful thing to send?

Use Help → Report a Bug in the app, which files the report and opens a prefilled mail. What helps most: what you were doing, the artboard type, your macOS version, and a screenshot or short recording. If it involves an export, the settings you used matter more than the file itself.